CHMS Data Manager

Department: Administration

General Summary of the Position:

The Database Manager oversees and manages the Church Management System database. This role is the principal project manager for database deliverables and implementing related training resources. 

Job Responsibilities and Duties:

Essential duties include the items listed below, plus other duties as assigned.

  • Manage processes governing ChMS procedure and data integrity.

  • Actively research and review ChMS updates and documentation from the vendor to be the organization’s subject matter expert.

  • Assist the Director of Operations in shaping the overall development and support strategy for the ChMS.

  • Collaborate with stakeholders to define project requirements and expected deliverables.

  • Responsible for producing data solutions including reporting, data migration rules, workflow management, or other detailed deliverables.

  • Ensures projects are completed on time and they meet the requirements of the stakeholders.

  • Reviews completed projects with stakeholders to evaluate challenges and lessons learned.

  • Provide advanced support of ChMS as needed for escalated issues.

  • Determine if a support request should be a project, based on time and resource needs, and manage the project backlog accordingly.

  • Develop guidelines to establish priority and meet response times.

  • Seek continuing education and ChMS community networking opportunities to promote personal growth and advance the overall capabilities of the organization.

  • Help maintain ChMS related documentation.

  • Develop and oversee training for staff and ministry leads

  • Expected to uphold confidentiality of all data, written, digital, or otherwise.

  • Oversee membership records in the database and perform scheduled database maintenance to ensure data accuracy, integrity and accessibility.

  • Continually evaluate and implement ChMS capabilities for more effective use by the staff, volunteer leaders, and congregants

  • Oversee ChMS Training Program for staff and volunteer leaders for the TouchPoint database.

  • Troubleshoot ChMS issues for staff, volunteer leaders and congregants.

  • Liaison with internal and external users.

  • Be driver for ChMS in general. 

  • Evaluate all outside software requests to see if we can use ChMS for these features.

 

Education and Desired Skills:

  • Bachelor’s degree in Computer Science or related field is preferred.

  • Additional Business Analyst or Project Management training and/or certification is a plus.

  • SSRS Report development 2yrs.

  • Numerical analysis.

  • Intermediate knowledge of MS SQL Server operations and maintenance.

  • Intermediate experience with T-SQL scripting up to implementing basic stored procedures.

  • Intermediate knowledge of HTML and CSS.

  • Experience with data driven application management, specifically church management systems, financial systems, and/or complex content management systems.

  • A working knowledge of Python, C#, and ASP.NET is a plus

  • MS Dynamics administration and support a plus

  • Excellent interpersonal, customer service, and written communication skills

  • High degree of initiative and accountability required

  • Must exhibit excellent time management and organizational skills

  • Professional demeanor that inspires confidence

  • Must be an advanced MS Office user

  • Strong interpersonal, consultative, written and oral communication skills, with ability to train individuals/groups

  • Ability to present ideas in a business-friendly and user-friendly language

  • Ability to conduct research into systems issues and products

  • Proven analytical, evaluative, and problem-solving skills

  • Self-directed learning

  • Detail-oriented with strong data management skills including using Excel

  • Collaborative in nature

  • Effective organizational and multi-tasking skills

  • Strong understanding of system and database design practices

  • Functional/technical skills and action-oriented

  • Commitment to continuous professional development

  • Consistent exercise of independent judgement and discretion in matters of significance

 

Preferred Software Experience:

  • Microsoft Office Suite required

  • MS SQL Management Studio

  • Visual Studio Pro

  • SSRS Report Builder

NOTE: This position requires significant reliance on a computer.

 

Other Qualifications:  Must be a committed Catholic and member of St. Ann, if not now, when hired.